Winner in the “Online Service Internet & Cloud” category
Hamburg, February 25, 2021 – Hamburg-based TeamDrive GmbH has been awarded the “German Service Award 2021“. The award was made by the German Institute for Service Quality (DISQ) together with the news channel ntv. “We are delighted to be among Germany’s top companies not only for software but also for service,” says Söhnke Brohmann, Head of Customer Service at TeamDrive.
The basis for the award is the evaluation of service results from 52 studies involving over 1,700 companies, DISQ and ntv report. According to the report, a total of almost 12,000 undercover test contacts and nearly 90,000 customer opinions were scrutinized. The focus of the investigations was on service by telephone and e-mail, online service and on-site advice. The three best-rated companies from a total of 27 categories were awarded prizes. TeamDrive was awarded “1st 3rd place” in the “Online Service Internet & Cloud” category from among 23 companies; the awards do not provide for any further differentiation between the top three.
“We are particularly pleased with the high service rating in view of the rush of customers we have been experiencing since the middle of last year,” says TeamDrive Managing Director Detlef Schmuck. The European Court of Justice (ECJ) had declared the so-called “EU-US Privacy Shield” invalid in the summer of 2020. This prompted thousands of companies to withdraw their corporate data from US clouds and entrust them to German cloud service providers such as TeamDrive in order to achieve legal compliance with the General Data Protection Regulation (GDPR). In addition, last fall the responsible sub-working group of the Federal and State Data Protection Conference (DSK) came to the conclusion that the Microsoft 365 (formerly Office) program suite with Word, Excel, PowerPoint, Teams and the cloud storage OneDrive cannot be used in compliance with the GDPR. TeamDrive offers a legally compliant cloud service for Microsoft programs. “We needed a lot of overtime to cope with the rush,” admits TeamDrive CEO Detlef Schmuck. He adds, “It’s all the more pleasing to hear that customer service didn’t suffer as a result.”
